Privacy Policy

Last Updated: July 1, 2026

Welcome to Softic Solution

At Softic Solution, we believe that trust is built through transparency, professionalism, and responsible handling of information. Protecting the privacy of our clients, business partners, website visitors, and prospective customers is an essential part of how we operate.

This Privacy Policy explains how we collect, use, store, process, disclose, and protect personal information when you visit our website, communicate with our team, request our services, or engage us for software development, consulting, automation, or digital transformation projects.

Our commitment is simple: we collect only the information necessary to deliver exceptional services, improve our business operations, maintain secure systems, and provide a seamless experience for every client.

By accessing or using the Softic Solution website, you acknowledge that you have read, understood, and accepted the practices described in this Privacy Policy.

1. About Softic Solution

Softic Solution is a technology company specializing in custom software development, enterprise web applications, CRM implementation, GoHighLevel (GHL) solutions, MERN Stack development, API integrations, automation systems, cloud-based applications, AI-powered business solutions, Google Apps Script development, and digital transformation services.

Our clients range from startups and entrepreneurs to established businesses seeking scalable technology solutions that improve operational efficiency and business growth.

As part of providing these services, we may collect and process certain business and personal information. We are committed to handling that information responsibly and in accordance with applicable privacy principles.

2. Scope

This Privacy Policy applies to information collected through:

Our official website
Contact forms
Consultation requests
Project inquiry forms
Client onboarding processes
Proposal and quotation requests
Customer support communications
Email correspondence
Online meetings and consultations
Service agreements
Software development engagements
Technical support services
Marketing communications
Any other interaction with Softic Solution

This Privacy Policy does not apply to third-party websites, applications, or services that may be linked from our website. We encourage users to review the privacy policies of any third-party services they choose to access.

3. Information We Collect

The type of information we collect depends on how you interact with our business.

Personal Information

When you contact us or request our services, we may collect information including:

Full name
Company or organization name
Job title
Business email address
Phone number
Country or region
Business address
Project requirements
Budget expectations
Preferred communication method
Files or documents voluntarily submitted
Any information you choose to share with us during consultations or project discussions

Providing this information is voluntary; however, certain information may be necessary for us to respond to inquiries or provide requested services.

4. Technical Information

When you visit our website, we may automatically collect technical information to help us understand how our website is used and to improve performance.

This information may include:

IP address
Browser type and version
Device information
Operating system
Screen resolution
Language preferences
Pages visited
Time spent on pages
Navigation paths
Date and time of access
Referring website
Diagnostic information
Network information

This information generally does not identify you directly but helps us improve website performance, reliability, and security.

5. Project Information

When we provide professional software development services, clients may share business-related information necessary for successful project delivery.

Examples include:

Business workflows
Software requirements
Existing applications
API documentation
CRM configurations
Automation requirements
Source code
Design files
Databases
Cloud infrastructure information
Development credentials
Test environments
Technical documentation

All project information is treated as confidential and used solely for the purposes of delivering agreed services

6. How We Use Information

The information we collect enables us to provide reliable, secure, and high-quality technology services.

We may use collected information to:

Respond to inquiries and consultation requests
Prepare project proposals and quotations
Deliver software development services
Build web applications
Develop custom CRM solutions
Implement GoHighLevel systems
Create automation workflows
Integrate third-party APIs
Deliver AI-powered business solutions
Manage software projects
Provide technical support
Improve website performance
Enhance customer experience
Maintain security and prevent unauthorized access
Communicate project updates
Send invoices and administrative notices
Meet legal and contractual obligations
Improve internal operations and service quality

We do not use personal information for purposes unrelated to the services requested without an appropriate legal basis or your consent.

7. Lawful Basis for Processing

Where applicable, Softic Solution processes personal information based on one or more of the following legal grounds:

Performance of a contract
Compliance with legal obligations
Legitimate business interests
Protection of legal rights
User consent, where required

Our processing activities are limited to purposes that are necessary, proportionate, and consistent with applicable privacy laws.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to enhance functionality, improve user experience, understand website performance, and support security.

Cookies may help us:

Remember user preferences
Maintain secure sessions
Analyze website traffic
Understand visitor interactions
Improve website usability
Measure marketing effectiveness

Most web browsers allow users to control or disable cookies through browser settings. Disabling cookies may affect certain website features or functionality.

9. Information Sharing

Softic Solution values the confidentiality of client and visitor information.

We do not sell, rent, or trade personal information to third parties.

Information may be shared only when reasonably necessary with trusted service providers that support our operations, including cloud hosting providers, communication platforms, payment processors, infrastructure providers, cybersecurity services, analytics providers, and professional advisors.

Where information is shared, we take reasonable steps to ensure that appropriate confidentiality and security measures are maintained.

We may also disclose information where required to comply with applicable law, legal processes, court orders, or lawful requests from competent authorities.

10. Client Confidentiality

Confidentiality is a fundamental principle of every engagement with Softic Solution.

We understand that software development projects frequently involve proprietary business information, intellectual property, customer data, operational processes, and commercially sensitive materials.

Unless otherwise authorized by the client or required by law, we do not disclose, distribute, publish, or use confidential client information for purposes outside the agreed scope of work.

Where appropriate, we are willing to execute Non-Disclosure Agreements (NDAs) before project commencement to further protect client information.